The Brief

An organisation was not responding to customer and court letters within the legal time limit which meant that they were defaulting to having to automatically pay compensation. The use of the system, recently implemented, needed further training to the end users, major improvements to the workflows and all functionality assessed against requirements.  

The Solution

System / Tool / Vendors

• Dynamyx Knowledgelake
• SharePoint

Value Add

• Project / Test  / Change Management
• Data retention policy implemented
• Process improvements
• Revenue protection